Palmpay Login With Phone Number, Email, Online Portal, Website

When speaking about one of the reputable fintech organizations in Africa, the list cannot be complete without mentioning Palmpay. Palmpay is a legitimate digital banking platform that focuses on giving users the best experience while they perform transactions. However, in recent times, users of Palmpay have asked questions regarding how to log in to their Palmpay account. This query would be answered in this article. This article entitled “Palmpay Login With Phone Number, Email, Online Portal and Website” would be discussing ways users of Palmpay can log in to their account through these means. Let’s get into the first subheading already!

Palmpay Login With Phone Number

You can log in to your Palmpay account with your phone number. In this section, you would be reading how to log in to your Palmpay account with just your phone number. Let’s get started with the steps already:

Step 1. Download The Palmpay Mobile App

The first step for logging in on Palmpay on mobile using your phone number is to first install the app on your phone. All you have to do here is to go to your app store (Android or Apple store) and search for the keyword “Palmpay”. After you’ve searched it, the first app that comes appears should be the real Palmpay app. Once you have installed the app, then you proceed to the next step which can be found in step 2.

Step 2. Tap “Login” Button

After you’ve successfully installed the Palmpay application, the next step to do is to open it. Of course, to successfully login in, you would need to be an existing customer with Palmpay. However, if you do not have an idea of how to open a Palmpay account, you can click here for the steps to go about that.

Back to our subject, after you’ve opened it, the next step is to tap the “Login” button. After you’ve done that, you would need to be asked to fill in some details.

Step 3. Fill In Your Phone Number

After you’ve successfully tapped the “Login” button, the next step is to fill in your phone number in the provided space. When entering your phone number, do well to enter the correct digits that make up your phone number.

The phone you use should be the one you used in signing up for the app. This is because after you’ve entered the phone number, a One Time Password (OTP) would be sent to you.

Step 4. Enter The OTP

As mentioned in the preceding step, an OTP would be sent to you. This OTP would be sent to you via text message. In this regard, you want to make sure your phone number is eligible to receive alerts and that you have sufficient balance left in your line. This is because in some cases, you may be charged for the text message that would be sent to your line.

So, in the provided space, fill in the OTP that would be sent to you as quickly as possible.

Step 5. Successfully Completed

After you’ve entered the OTP that would be sent to you, you would be automatically logged in to your account where you can start making transactions at your will.

At this point, you’ve been able to read the steps involved in logging in to your Palmpay account through your phone number. Let’s check out yet another method through which you can access your Palmpay account.

Palmpay Login With Email

Palmpay login with email is not supported on Palmpay. This simply means that you cannot log in to Palmpay using your address. However, you can reach a Palmpay customer service representative on Palmpay.

You can reach Palmpay customer service on:

Palmpay Login With Online Portal

With Palmpay, you can get information on the latest updates using the online portal. However, you cannot log in to your account using the Palmpay online portal.

The online portal of Palmpay is only used to get information, and updates, and reach a Palmpay customer service representative.

Palmpay Login With Website

It is not possible to log in to your account on Palmpay using the website. This is because no button performs such options on the website.

Palmpay’s website is convenient to check the latest information on the Palmpay app, the latest offers you are eligible for, etc.

So far, you’ve seen possible ways to log in to your Palmpay account. What then happens if, after several trials, you’re still unable to get access to your Palmpay account? The next subheading discusses just that.

Can’t Access Your Palmpay Account? Check These Things

Sometimes, even after several trials to get into your Palmpay account, you may still be logged out. What do you check when this happens? Let’s consider four things to check when you are not allowed access to your Palmpay account.

1. Check Your Phone Number

The first thing to do when you are not allowed access to your Palmpay account is to first check your Palmpay phone number. Sometimes, you may enter the wrong number thinking it is the correct one. So, check whether each digit is correctly arranged to avoid this.

2. Check Your Network

As mentioned earlier, you would receive an OTP when you input your number in the provided space. But sometimes, your network may be faulty, and as such that may cause a delay in the OTP delivery. To avoid this, make sure you are in a place where the network connection is strong enough to receive text messages to have a successful entry.

3. Check The OTP

If the OTP is not properly written, it may also cause delayed access to your account. Sometimes, we may fall victim to this due to hurriedness or a faulty touch screen. So, be sure to enter the correct OTP number so that you would be granted access to your account.

4. Account Status

Most of the time, the reason why many may not be able to access their Palmpay account may be due to the suspension of their account. After you’ve checked the three things listed above and the error still comes up, do well to message Palmpay customer service for help.


Can I use my PalmPay account number to receive money?

Yes. You can use your Palmpay account number to receive money from fellow Palmpay users or users of other banks. It is fast and safe.

Can I use PalmPay online?

You can use PalmPay online through the Palmpay app. All you need is your phone number and the OTP that would be sent to you.

What is the email address of PalmPay?

The email of Palmpay is

Can I log in to Palmpay using my email?

You are not required to provide your email when you want to log in via Palmpay.

Is my account safe with Palmpay?

Palmpay is safe to use and also fast.


The Palmpay app is easy to use and get access. All you need to do as a Palmpay user is to follow the steps listed above on how to login in successfully to Palmpay and you’re good to go. You’ll agree that these steps are not difficult to do. So, apply them.


Leave a Reply

Back to top button