How To Block Bank Account When Phone Is Stolen

To block your bank account when your phone is stolen is quite easy. You can walk down to your bank ATM stand and make changes to your bank account password. Another way is to contact your bank customer care to help you disable your bank account. In this article, you will be reading steps on how this is done. Let’s get started.

How To Block Bank Account When Phone Is Stolen

To block your bank account when your phone is stolen, it is recommended that you follow these steps:

Step 1. Contact Bank Customer Care

The first step to blocking your bank account when your account has been stolen is to contact bank customer care service. Customer care would assist you with steps on how to go about blocking your bank account or making it hard for intruders to gain access.

You can contact bank customer care by dialing their phone number or using one of the customer service channels. If you can’t find it, then, use this link.

Step 2. Provide The Required Information

To unblock your bank account, you would also be asked to provide details like your account number, name, and other details. When you have these details available, it will be easier to block your account from intruders.

So, you should have all the details handy or written on a piece of paper near you before contacting customer care. You also want to explain how your phone got stolen for the customer care representative to understand the situation and prevent intruders from the account.

Step 3. Change Your Password

If you try reaching customer care and efforts prove futile, the next step you can do is to change the password to your bank account. This method should come in if you are unable to get through to the bank’s customer care service or no response has been made to your request.

However, if you are no longer with your phone, you can do well to change your password immediately to prevent the thief from gaining access to your account. Most people find it helpful to change their password immediately after they get access to their bank account.

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Step 4. Report To Authorities

Another way to block your account is to report to the authorities. That is, by walking down to any bank offices near you and making a request to block your account.

Some people have found it helpful to contact the nearest security agency to help in retrieving their bank-connected smartphone. However, the drawback in this is that the infringer would have already gained access to your account before the smartphone is recovered.

It is wise to note that the last two steps outlined in this article should be done if efforts to reach the bank customer care don’t pull through. If it doesn’t, then you can use the last two steps here.

How To Change Bank Password

To change your bank password after your phone has been stolen, follow these steps:

Step 1. Go To Your Bank ATM Stand

The first step to do this is to locate your bank ATM stand. Insert your ATM card and log in to your account.

Step 2. Go To Settings

The next step would be to navigate to the Settings option on your bank account portal. When you see the Settings option, tap on it. It would take you to a page where you can make changes to your bank account.

Step 3. Tap Change Password

Scroll and look out for the option that allows you to change your bank password. When you find it, tap on Change Password. You would then be displayed with a field that would allow you to input your new password.

Step 4. Verify Your Identity

You would then be asked to verify your identity to ascertain whether you are the real owner of the account. After you have successfully verified your identity, you will then be allowed to change your password.


How do I block my Access Bank account if I lose my phone?

To block your Access Bank account when your phone gets lost, dial 07003000000. You can also go to any nearest ATM stand and change your account PIN. This way you are safe from intruders.

How do I block mobile banking if I lose my phone?

To block your mobile banking if your phone gets lost, call the customer care of your bank. Inform them of the situation and request for an account freeze.

How do I lock my bank account?

To lock your account, call the customer care of your bank and state clearly your desire to lock your bank account. It can be frozen or disabled in the meantime until you are ready to unblock it.

Can I block someone from taking money from my bank account?

You can block someone from taking money from your bank by requesting your bank not to allow funds out of your account without your go-ahead.

What’s the transaction code for GTbank?

The transaction code for GTbank is *737#.


It can be quite a shock when your bank-connected phone is stolen. When this happens, you are advised to follow the steps outlined in the earlier part of this article such as contacting your bank’s customer care and changing your bank password

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