Kuda Bank is also known as Kuda Technologies. Kuda is a microfinance bank where you can perform transactions like payment, savings, sending and receiving of money. Just like any banking service, it has different options that make life seamless. Kuda Bank provides you with a debit card that you can use for withdrawals in an ATM or POS terminal. It is co-owned by two individuals named Babs Ogudenyi and Musty Mustapha in 2019. The bank has been in existence for 4 years.
Of course, as an institution, Kuda has achieved a lot during his 4 years. Kuda Bank of recent has been nominated as one of the seven African technologies startups in 2021. Kuda Bank Technologies’ net worth is over $500 million. For investors, it has raised over $90 million for them as capital to start up their business. Target Global and Valar Ventures were among those shortlisted too.
Having known a little background about Kuda Bank Technologies. Let’s delve in and see how we can reach Kuda Bank via their Customer Care
Kuda Bank Customer Care
Kuda Bank has made itself accessible in favorable and unfavorable times to their customers. When talking about Kuda, one needs to know that they parade themselves as the ‘bank of the free’. This term implies that Kuda Bank customers have nothing to worry about with the bank as they are trustworthy and compatible. Regardless of the times, Kuda set itself apart from other Banks. For example, whenever you request their ATM card, they bring it to your location without no service/transport fee.
However, many people still have some complaints about their services. Customers may want to enquire about information or multiple information. You can have complaints regarding funding, transfer, or payment. Kuda Bank would respond to your need rapidly and without delay. They do not request charges whenever you ask for anything. The customer service agent is always kind and would request your need as rapidly as possible.
Kuda Bank Customer Care Platforms
You can reach out to Kuda Bank customer care using the following medium:
Email Address: email@example.com
Phone Number: +234700022555832
Twitter Account: https://twitter.com/kudabank
Facebook Account: https://www.facebook.com/joinkuda
Office Address: 151, Herbert Macaulay Way, Yaba, Lagos State, Nigeria.
Reasons Why People Contact Kuda Bank
So far, you’ve read about Kuda Bank customer care platforms and reasons why many may want to contact the customer care service. But then, how do you go about filing a report to the customer care? The next subheading would discuss more on this.
How to Report A Failed Transaction On Kuda
If you are finding it hard to report a failed transaction on Kuda, these simple prompts would help you go through without it. Follow these simple steps:
Step 1: Launch the Kuda Bank App
Step 2: Go to Dashboard
Step 3: Click on the transaction you want to report
Step 4: Click ‘ Report these Transactions’
Step 5: Be patient. Kuda would send a response to you.
Make sure you communicate with Kuda if you are experiencing difficulty with any transaction. Provide all the required details when filling out the form. Information such as Amount, Type, Date, and Time would be required when inputting your details.
Is Kuda Bank Legit?
Kuda Bank is a very legitimate platform. When talking about legitimacy Kuda Bank is one of the leading Fintech brands when it comes to digital banking. Other Fintech banks followed the paths Kuda created. Aside from that, Kuda is licensed by the Apex Bank of Nigeria, the Central Bank of Nigeria. If you want to verify, you can simply do that by using the registration number RC 796795.
Just like other physical banks, Kuda Bank also used the same protocols used in protect your transactions. Your transactions cannot be traced by any third party. Also, it is covered by the NDIC. The Nigerian Deposit Insurance Corporation makes sure Kuda Bank doesn’t run away with your funds in the case of closure.
How can I get in touch with Kuda?
You can send an email to Kuda with the email firstname.lastname@example.org. However, the easiest way to get in touch with Kuda is to use the app.
Step 1: More
Step 2: Chat with Us
Does Kuda have a WhatsApp number?
Kuda sometimes does well to send overdraft repayment through their WhatsApp platform. However, Kuda doesn’t have a WhatsApp platform.
Does Kuda refund money?
After you must have to report your transaction, your cash would be reversed to your bank account within 24 to 72 hrs. In some periods, it can take some 30 to 60 day period.
Is Kuda licensed by CBN?
Kuda is duly registered by the Central Bank of Nigeria.
What is Kuda’s second name?
Kuda is also called Kuda Technologies
It is inevitable to not have a problem with a service. Most times customer complaint because of the interface of an app or service rendered. How pleasing it is to know that Kuda microfinance bank is ready to serve you in any facet you are having issues with. Their customer service representative is very kind and thoughtful to answer all your questions with a calm tone.