Opay Failed Transactions: How To Cancel Pending Transaction On Opay

Opay has been providing financial solutions to Nigerians for years now. They are one of the platforms in Nigeria with few hitches when it comes to completing transactions. Sometimes, when completing transactions, one may get the “pending” message or “failed” message. So, what do you do when this happens? In this article, you are going to find out how to cancel pending transactions on Opay. But before we delve into that, let’s consider some reasons why your transaction might fall under the “pending” remark in the first place.

Reasons For Failed Transactions On Opay

Sometimes, when transactions fail while using the OPay app, most people conclude that it is just the app that is malfunctioning. In this section, we will be reading about all the possible reasons for failed or pending transactions on Opay.

1. Network Failure

A downtime network is one of the main reasons why you might get failed transactions on Opay. Sometimes, the network issue might come from the SIM network that you are using. Other times, it may be as a result of the recipient Bank’s network. Whichever the case may be, when the network is poor, the possibility of having a complete and fast transaction is low. So, a keynote is that when you observe the network of your SIM or the recipient is low, do not attempt to make a transfer or any important transaction, because it may fail.

2. Insufficient Balance

Having insufficient balance is another main reason why transactions may pend. Sometimes, when you do not have sufficient balance to carry out operations, you get a pending message on your OPay app. So, to avoid this error message, be sure to make sure that you have a significant amount of money on your OPay app to avoid pending transactions or failed transactions.

READ ALSO: Opay Registration: How to Open an Account with Opay, How To Use Opay App for Payments, Sending and Receiving Money

3. Security Reasons

When you make a suspicious transaction or you transfer money to an account under investigation, it can lead to the transactions pending or failing. Sometimes, the reasons may be that an investigation into fraudulent transactions may be going on in the account you transfer funds to. So, be sure that it is a legit account you are sending funds to avoid any pending message being shown on your OPay app.

How to Cancel Pending Transactions on Opay

To cancel pending transactions on Opay, try the following tips.

1. Contact OPay Customer Care Service

You can contact OPay Customer Care Services through the following medium:

Opay Customer Care Phone Number: Opay Customer Care Phone Number is 0700 888 8328 and 01 8888328. These contact phone numbers are to be called when you have problems concerning your Opay app or issues with your Opay ATM card usage.

However, if you use your Opay app for business such as the POS service, it is advised that you contact OPay using the following phone numbers:

0700 888 8329 and 01 8888329. These two phone numbers would give you access to a qualified customer service representative. They would offer you the help you need in accessing, deactivating your upgrading your account.

Opay Customer Care Whatsapp Number: To get in touch with Opay on WhatsApp, you are expected to dial and save this number: +2349165998936. When you message this number, you get a rapid response to your query and a solution is given to your problem in no distant time.

Sometimes, due to the large amount of WhatsApp messages received by this number in an hour, you may get a delayed response. So, you are encouraged to wait for some time for a response.

Opay Email Address: Opay customer email address is When you compose an email and send it to this address, your questions and inquiries will be answered. It is best that when you compose your email, use the correct English language that can be understood. This is to make sure that you get a perfect response to your query.

To write a well-accepted email address to Opay Customer Care, you can use this format below:


Subject: The Heading (Title)

Body: ‘I hereby request that…..’



Make sure your account number and name are clearly stated in the body of your email.

An email address is one of the fastest means to get solutions to your banking problems. If you’re having issues with the Opay app, Opay POS, or your Opay ATM card, you can always count on the email address.

Opay Contact Address: Opay headquarters is located at Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria. This is where all activities regarding Opay operations in Nigeria are carried out. So, feel free to walk down there to resolve all of your issues.


2. Provide All Information Needed

Provide all the information needed to enable the customer service representative to assist you in removing the pending error on your account.


Can pending transactions be Cancelled?

Depending on the cause of the pending transaction it may be canceled and in some cases, cannot be canceled. So, it is best to try as much as possible to avoid it to avoid being in these shoes.

How do I report a failed transaction on the OPay app?

To report a failed transaction on Opay, go to the OPay app and go to the Support tab. Tap on it. When you’ve tapped it, describe the problem and submit your report.

How long does it take OPay to reverse a failed transaction?

To reverse a failed transaction, Opay usually takes 24 – 48 hours. So, hang around after you’ve submitted your report if a reversal would take place.

How long does a pending transaction take to cancel?

It takes about 24 -48 hours for pending transactions to cancel.

Is OPay legit?

Opay is a legitimate app used to carry out all kinds of financial transactions. They have been in existence for some time now and have been proven to be reliable.


Getting a pending transaction on an OPay transaction is not the end of the world. With the proper information, you can maneuver your way out. This article has provided adequate tips you can use to get your OPay account back on track after getting a transaction failed message.

Leave a Reply

Back to top button