How to Unfreeze Opay Account – Retrieve Your Opay Account For Free

Freezing of accounts has been rampant recently for Opay users. Regardless of the time of service, you need to make sure your services comply with that of Opay. Most times, customers breach this rule. They do not want to obey the rules and regulations created by Opay. However, due to the fact of various illegalities, have led to Opay temporarily suspending the account. This article shows the method you can use to recover your account if it has been frozen. The article titled How to Unfreeze Opay Account – Retrieve Your Opay Account For Free talks about this issue.

How Does Opay Work?

Opay is a mobile wallet that serves many purposes. It allows users to keep and save their funds without hassle and rapidly. Mobile wallet users can link their mobile account to their Opay account. Also, apart from that, Opay can perform the following service:

1. Bill Payments: With Opay, you can pay bills such as utility bills, water bills, light bills, and other and other services.

2. Mobile Transfer: Opay has made transfer seamless. With Opay you can transfer funds to any bank in Nigeria. Users can also send money to friends and family across Nigeria. Also, you can send money to people who use Opay too.

3. Airtime and Data Top-ups: With an Opay account you can easily buy airtime. Additionally, you can also buy data for any network. Be it Airtel, 9mobile, MTN, or Globacommunication.

4. Payment: Opay provides users the opportunity to pay customers who request payment. They also provide the opportunity to make online and offline payments to merchants all over the country.

5. Ride-Hailing and Logistics: With Opay, you can make the most out of the platform. You can request a ride and logistics solution in certain regions of the country.

The reason why your Opay account could be frozen

Having seen some of the services by Opay, Opay might want to freeze your account. Due to certain reasons, your account might be frozen. Here are some reasons why your Opay account may be frozen.

1. Verification Issues

If there are some inconsistencies with the information you provided. During verification, if you filed false details, you might want to check well. If not, your account will be frozen. Also, Opay might freeze your account due to the failure to verify your details.

2. Security Reasons

Opay account holders are hereby requested to fill a legitimate details in their platform. Many people’s accounts get frozen because they take the above information. Additionally, if Opay detects unauthorized access to your account, you may be frozen out of the account. Also, if they find any suspicious activity in your account they might freeze your account.

3. Pending Transactions

Your account may be frozen if you have a pending transaction on your account. If you have unresolved details in your account, you might be frozen out of your account. Failed or incomplete transaction details may warrant your account getting frozen. It would be unfrozen if the discrepancy was resolved.

READ THIS: How To Use Opay USSD Code To Send Money, Purchase Airtime And Data

4. Suspicious Transactions

Large and frequent transactions that do not meet Opay terms and conditions attract your account to be frozen. These issues can be unfrozen if the transactions are reviewed.

5. Violations of terms and conditions

The terms and conditions could be violated if you have been reported several times by Opay. Your account can be frozen if you use your Opay account for illegal purposes.

6. Security Breach

If Opay finds out that you have unauthorized access to an account, you might be frozen out. However, freezing your account is not the lasting solution to the account. However, it is done as a precautionary measure to safeguard it.

7. Account Maintenance

Opay might want to freeze your account due to the account maintenance that occasionally happens. They can also do a system upgrade to your account which would require them to freeze your account.

How to retrieve your Opay Account for free

Most people find it hard to Unfreeze their Opay account when it has frozen. Here are the steps to follow to retrieve your account.

Step 1: Contact Customer Care

The only way for Opay to hear your complaint is when you contact them. You can only contact them by reaching their customer helpline. You can also reach them by sending an email message to them. Also, you can explain the issue to them and request for your account to be unfrozen.

Step 2: Provide Necessary Information

Opay customer care may request certain important information for your account to be successfully unfrozen. This information you would give them would help you verify your account and ascertain that you are the owner of the account. Information such as your Name, Email Address, Phone Number, and other important information.

Step 3: Resolving Pending Issue

Sometimes account freezes due to pending issues such as incomplete transactions or incomplete details. Do well to resolve all pending transactions with your account which may include insufficient funds etc

Step 4: Reset your PIN

Sometimes your account may be frozen due to the irregular PIN you inputted. However, follow the information on your Opay account to resolve the issue of ‘Forgotten PIN’. Regularly, do well to change your PIN occasionally.

Step 5: Comply with Security Protocol

This will be required if you have problems with Opay security measures. This step is simple. Just comply with their security services.

Step 6: Wait for your Resolution

After you have been provided the necessary information, you have to wait for Opay to verify your account. Before they do, they would run some investigation regarding the account.

You should also do well to regularly communicate with Opay to know how far they have gone to rectify your account. Stay proactive and keep in touch with them regularly.


How does Opay work?

Opay is a mobile wallet that serves many purposes. It allows users to keep and save their funds without hassle and rapidly. Mobile wallet users can link their mobile account to their Opay account

How much is the highest amount Opay can receive?

The most increased amount that Opay can collect for transactions may be different depending on national and local regulations. However, there may be daily and monthly transaction limits to ensure security and prevent potential misuse. It is always advisable to check with Opay’s terms and conditions or customer support to know the specific limits applicable to your country.

Which bank controls Opay?

Opay is a mobile payment platform and a subsidiary of Opera Limited, a Norwegian company. It is not controlled by a local bank in Nigeria, but it operates under the regulations of the CBN Opay is a financial service platform offering various digital financial assets, including savings and investment.

How do I open an Opay Account?

To open an Opay account, you can install the Opay mobile app from your phone’s app store. When you install it, you can register and sign up for an account within the app. The signup process usually involves providing your phone number, email address, and other necessary details.

What is the meaning of Opay?

Opay is an extraction from Opera Ltd.


In conclusion, the Opay account has proven to help people because of its ease of making transactions seamless. It has also made it possible for customers to gain another service apart from mobile banking. One such service is ORide. ORide helps people to get rides at a good price within the Nigerian metropolis. Back to the topic, How to Unfreeze Opay Account – Retrieve Your Opay Account For Free, You can freeze your account by following the steps above. The steps are carefully listed for people to use the service


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