How To Close, Delete, Or Deactivate Your Carbon Account Easily


Carbon is a fintech app that offers loan services to its customers. However, some customers after getting their loans and repaying may want to get rid of all connections with Carbon, hence, requesting to delete their account. If you happen to be one of those customers, you are at the right place. In this article, you will be reading steps on how to close, delete, or deactivate your Carbon account easily. This article will divide this into two methods. You would not regret being on this post.

How To Close, Delete, Or Deactivate Your Carbon Account Easily Using The Carbon App

To close your Carbon account easily, you would have to follow these steps;

Step 1. Go To Settings

On your Carbon app, locate the Settings button and tap on it. When you open the Settings button, you will gain access to options that would allow you to effect certain changes to your account, one of which is to assist in deleting your Carbon account.

Step 2. Tap On Support

As the name implies, the Support tab helps you convey your thoughts to customer service. When you tap the Support button, you can get any idea passed to the customer service representative. It is located on the list of items displayed when the Settings page is fully launched.

Step 3. Tap On Delete Your Account

When you tap on Support, another list of options will be opened to you. One of which is the Delete Your Account option. When you see this option, tap on it. You would then be asked to verify your identity. When you see this, enter your email address and password provided in the provided space.

Step 4. Click On Submit

By tapping on the Submit button, you confirm your interest to delete your account. So, be sure that you want to delete your Carbon account before you tap on the button. If you tap on this button in the wrong way, you will find it difficult to reactivate your Carbon account back to its previous state.

This step is considered an easy step to delete your Carbon account. As you have seen, it only requires the app and tapping a few confirmation links to confirm the process. However, if you are not convinced using this method to delete your Carbon account, let’s consider another method.

How To Close, Delete, Or Deactivate Your Carbon Account Easily Using Email

Closing your Carbon account can be done using your email, here is how to go about it.

Step 1. Open Your Email

Since it requires you to write a text via email. No doubt, you would be required to open your email app. On your app, input the Carbon email address in the space provided beside the “To” label.

Step 2. Input Subject And Compose

After you have opened your email and inputted the Carbon email address, the next step is to input your Subject and Compose your email. Your Subject is the title of the email. You can write “Request For Carbon Account Closure”, or “Application For Account Deactivation”. You could even choose a title more suitable for this.

In composing your email, make sure you declare your desire to close your Carbon account. Also, be sure to input other information about your account such as your full name and email address. Here’s a sample you can use:


Subject: Application For Account Deactivation

I hereby write this to declare my desire for my Carbon account to be closed. The reason for this is due to..”

Step 3. Wait For Response

After you have successfully sent the message, the next step is to wait for a response. This may take 48 hours -72 hours. You may receive a corresponding email confirming that your request is being worked on and how long it will take. You may also receive a message giving you instructions on how to go about your account deactivation.

Step 4. Follow Up

If after the stipulated 48 hours – 72 hours, you do not receive any response to your email, you can take other steps to reach Carbon through their other customer service channels. If you don’t know how to get customer service contacts, click here.


Why is my Carbon account locked?

Your Carbon account is locked to protect it from unauthorized access. There may have been someone trying to your account, so, as a result, the account has been locked to prevent unauthorized access.

How do I find my Carbon account number?

To get your Carbon account number, log in to your Carbon account. On the home screen, you will see your Carbon account number displayed to you. Copy this number and use it for transactions as much as you like.

Is Carbon a microfinance bank?

Carbon is a microfinance bank. It has been certified by CBN and has a registration number given to it by Nigerian Deposit Insurance Corporation.

How do I delete my account in the Carbon app?

To delete your account, go to the Settings icon and tap it. Then, click on Support. Once that is done, tap on the Delete My Account option that will be displayed to you.

Can I delete my Carbon account through email?

You can delete the Carbon account through email by sending a message to the customer service representative on email informing them that you want your account closed. Once that is done, follow the instructions that will be sent to you afterward.


With Carbon, you have two methods to choose from as regards closing your account. As mentioned earlier, using the app is faster than using the email process. Whichever, you end up choosing, you would still get the same result.





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